The Itat Quarterly
Fiscal Year 2023 - Q2 Edition
Welcome to The ITAT Quarterly!
The ITAT Quarterly newsletter is brought to you by the County Treasurers of IowaTaxAndTags.org. It is designed to increase communications and provide treasurers with information on hot-topic issues that concern Iowa County Treasurers.
Janet Davis, Appanoose County
Rita Schmidt, Blackhawk County
Sue Shonka, Bremer County
Patricia Wright, Cerro Gordo County
Denise Dolan, Dubuque County
Brenda Moore, Emmett County
Frank Rottinghaus, Floyd County
Marci Shreck, Guthrie County
Judy Warwick, Hamilton County
Ana Lair, Henry County
Warren Steffen, Howard County
Jana Bratland, Humboldt County
Tom Kriz, Johnson County
Sharon Gonzalez, Linn County
Jana Corkrean, Madison County
Jarret Heil, Marshall County
Mike Fennelly, Scott County
Mitch Hambleton, Dallas County
A Successful Transition to Appointments Only
Prior to being elected in 2014, as a recovering CPA, I spent 30 years in the insurance industry in auditing and accounting, and was involved in setting up a new annuity company using best practices. Once I became Treasurer, I took that knowledge and created an environment of change where every employee looks for better methods of performing their jobs. Once COVID hit and we were on the verge of opening back up, I received the email from Julie Daugherty, Warren County Treasurer, laying out her plans to reopen, but using appointments only.
We were fortunate in that we already had the Qmatic system in-house, and soon subscribed and implemented the online appointment capability. We are also fortunate that our offices are located in the Courthouse, where everyone has to pass through a security check, and the Deputy Sheriffs are great with the public in checking their appointment status and directing them to our office or our website. We allow appointments to be scheduled 5 business days ahead, and have 3 resources open for that. We are also sensitive to the reality that some folks just prefer to come in the day of, so we open up 2 additional resources each day to allow for same-day appointments. We have a drop-box outside the Courthouse where we take in title work, plate returns, registration renewals, as well as tax payments. We direct everyone to our website to pay online or make an appointment, and do our best to hide the fact that we will take walk-in registration renewals if they are willing to wait for those who have appointments.
At the end of an appointment, all customers receive a survey link where we ask their satisfaction of the whole appointment experience and overall satisfaction with their visit. 95% of the comments we receive from our customers indicate that they absolutely love the appointment only method and do not wish for us to go back to walk-ins with the associated wait. Another benefit of asking for feedback is that the customer quite often wishes to give accolades to the clerk who processed the transaction for them. An excellent opportunity to give regular pats on the back and to continue to build a spirit of teamwork!
Mitch Hambleton, Dallas County Treasurer
The ITAT Development Team is continuously making improvements to make Iowa Tax And Tags the best payment site possible. Some of the higher profile enhancements that the team is working on include:
ITAT Version 2 Redesign (In-Process) - The ITAT programmers are actively working on the redesign of the ITAT website. The initial redesign is focusing on the current guest checkout process with the much anticipated user accounts coming next.
Upgraded API Integration with FIS (In-Process) - As part of the overall site redesign, the API connections with our payment processor are also being updated to a more modern API. This upgrade will allow for new features to be added to the site including: saved payment methods and scheduled/recurring payments.
- Full Online Tax Sale Registration (In-Discussions) - ITAT is in discussions with a 3rd party online real estate auction company on a joint venture to provide full online tax sales beginning with the June 2023 tax sale. Additional details will be shared in the coming weeks.
Adam Draayer, ITAT Product Owner
Mobile First Approach to Web Design
What is Mobile First Design?
|Delinquent Tax Notices Mailed||November 1, 2022|
|Report Unclaimed Money to the State||November 1, 2022|
|Daylight Savings Time Ends||November 6, 2022|
|Election Day||November 8, 2022|
|Veterans Day - Office Closed||November 11, 2022|
|Subsequent Tax Payments Eligible for Tax Sale Certificate Holders||November 15, 2022|
|Business Property Tax Credit (BPTC)||November 15, 2022 (approximate)|
|Special Assessment Tax Replacement (Elderly) sent by the State||November 15, 2022 (approximate)|
|Homestead/DAV Credit sent by the State||November 15, 2022 (approximate)|
|Thanksgiving Day/Friday after Thanksgiving - Office Closed||November 24 - 25, 2022|
|Remit Brucellosis & Tuberculosis (TB) Eradication Funds to the State||December 15, 2022|
|Mobile Home Reduced Tax Rate (Low Income) sent by the State||December 15, 2022|
|Christmas Eve Day/Christmas Day - Office Closed||Observed December 23 - 26, 2022|
|New Year's Day - Office Closed||Observed January 2, 2023|
|Martin Luther King Jr. Day - Office Closed||January 16, 2023|
|1099 Tax Forms Mailed||January 32, 2023|
Transitioning to the IowaTaxAndTags.org website is easier than you may think. Contact ITAT today to discuss the benefits of joining the IowaTaxAndTags.org website.
Dan Radkay, Sr Applications Developer
Sarika Mandumula, Sr Applications Developer
Aaron Nord, Applications Developer
Zach Peterson, Applications Developer
Adam Draayer, ITAT Product Owner
Don Lewis, ITAT Project Manager